Returns and Refunds

Return:


We guarantee prompt return of our products provided it is in its original packing, unused and returned to us within one week of receiving the product. We offer a refund or exchange of certain goods within certain time periods (please see the table below):

Product Period for Return
Perishable goods (e.g. food, frozen, chilled) Hand back to the driver at the time of delivery
(refund time and terms may vary on offers made by our commercial partners/vendors and logistics providers)
Non-perishable goods (e.g. toiletries, cleaning products)

Hand back to driver at the time of delivery OR Log a return request at shopspyre.pk within 7 days of delivery providing order details and you will have to pay for the shipping/courier charges

(refund time and terms may vary on offers made by our commercial partners/vendors and logistics providers)

 

You will have to pay for the shipping/courier charges. Your money will be returned to you through crossed cheque.

 

Exchange:


Shopspyre provides 1 week exchange period after you have received your product. If you wish to exchange any item please call us or download the exchange form, fill it and return along with the product you wish to exchange for another product. The price difference shall be applicable if the new choice is of higher price. Our staff will check availability of your new chosen item, delivery options, price differences if any and will advise you accordingly. Please note that in case of exchanging the product, the product must to be in its original packing, unused and should be returned within ONE WEEK of receiving the product. A maximum of ONE exchange is allowed per product (product once exchanged will NOT be exchanged again). (Refund time and terms may vary on offers made by our commercial partners/vendors and logistics providers)

 

Getting your refund:

If you are entitled to a refund, we will refund you as follows:

 

  1. If the refund is made at the time of delivery, the amount will be adjusted in the invoice.
  2. If the refund is applied to our company, the refund amount will be returned through crossed cheque.
  3. Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.